Customer Care Advocate

TEKsystems

2d•$19 - $21•Remote

About The Position

Are you passionate about helping people, great on the phone, and motivated by meaningful work? Join our team, where we advocate for patients by making healthcare more affordable and manageable. As a Customer Care Advocate, you’ll be the voice patients rely on—providing guidance, empathy, and first‑class service every day. In this role, you’ll manage both inbound and outbound calls to support patients using our program. Your work directly supports our mission to increase enrollment, encourage timely payments, and deliver exceptional customer experiences. We’re seeking individuals with a strong customer‑service mindset who are dependable, professional, and eager to help.

Requirements

Customer service experience required
Must have a quiet, private workspace (cannot work in a room with other people)
Internet Service Provider: Xfinity (Comcast), CenturyLink, or Frontier (Ziply Fiber)
Minimum Internet Speed: 100 Mbps download / 35 Mbps upload
Connection Requirements: Private, password‑protected Wi‑Fi Available Ethernet port Must be hard‑wired via Ethernet while working (Ethernet cable up to 25 feet provided)

Nice To Haves

1–2 years of phone‑based customer support or call center experience preferred
Experience in healthcare and/or financial services, including HIPAA knowledge, is a plus

Responsibilities

Serve as the primary phone contact for inbound calls from current and prospective account holders
Place outbound calls, including: Welcome calls to new account holders Follow‑ups on past‑due accounts Servicing calls to non‑enrolled accounts Special outreach campaigns that support patient advocacy
Deliver white‑glove, first‑class service as an advocate for patients and an ambassador of the brand
Accurately document call activity, escalate concerns, and answer questions using our proprietary CRM
Participate in ongoing quality evaluations, coaching, and mentoring
Embrace feedback, continuous learning, and growth opportunities