Customer Care Associate, Geisinger Health Plan (Pennsylvania resident)

Geisinger

1d • Remote

About The Position

Geisinger Health Plan is now hiring full-time Customer Care Associates for our April 2026 (4/6/2026) training class. If you are looking for an opportunity to begin a career in healthcare where you can grow not only in our health plan but also Geisinger health system, please apply. The Customer Care Associate is the main point of contact a customer makes with the health plan. Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up. Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns. Serves as primary contact for customers. Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits. Investigates all concerns/issues to assure accurate information is provided in a timely manner. Provides resolution for all customer concerns and inquiries. Communicates and coordinates with the appropriate internal departments to resolve customer concerns. Documents and codes accurately all inquiries/concerns. Provides customers with the complaint/appeal and grievance process. Documents complaint/appeal and grievances and forwards to the appropriate team for processing. Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 1 year-Customer Service (Required)
• Minimum of 1 year-Related work experience (Required)
• Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work.
• Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals.
• High-Speed Internet Connection: Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted).
• Minimum Speed Requirements: Download: 75 Mbps Upload: 25 Mbps Ping: Less than 150 ms Jitter: Less than 30 ms
• Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection.
• Call Center Technologies
• Communication
• Computer Literacy
• Group Problem Solving
• Organizing
• Teamwork

Responsibilities

• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
• Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns.
• Serves as primary contact for customers.
• Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
• Investigates all concerns/issues to assure accurate information is provided in a timely manner.
• Provides resolution for all customer concerns and inquiries.
• Communicates and coordinates with the appropriate internal departments to resolve customer concerns.
• Documents and codes accurately all inquiries/concerns.
• Provides customers with the complaint/appeal and grievance process.
• Documents complaint/appeal and grievances and forwards to the appropriate team for processing.
• Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
• an atmosphere of collaboration, cooperation and collegiality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED