Customer Care Coordinator
LRADAC•Columbia, SC
15h
About The Position
Under general supervision of the VP of Community Services, develops, assesses, evaluates, analyzes, and responds to patient service issues for the Organization, in addition to, the implementation of customer service standards.
Requirements
- A BACHELOR’S DEGREE IS REQUIRED AND AT LEAST 3 YEARS OF WORK EXPERIENCE RELATED TO PATIENT SATISFACTION, CUSTOMER CARE, CUSTOMER SERVICE, PREFERABLY IN A HUMAN SERVICES ENVIRONMENT, ETC. OR AN EQUIVALENT COMBINATION OF EDUCATION AND EXPERIENCE.
Responsibilities
- Review, investigate and document in a timely fashion, outcomes of patient complaints and provide summary to staff manager and written documentation to involved patient.
- Complete Post-Discharge surveys as required, enter survey data in a timely manner
- Lead, develop and maintain a customer service advisory team from across the organization to research, develop, implement, and evaluate an ongoing, comprehensive customer service program. Assist with development of reporting that analyzes customer service outcomes for the Organization, meet with managers and department heads to discuss data and recommended improvements to customer services
- Serve on QA & Continuous Quality Improvement Committee to share findings and outcomes related to patient complaints, Perception of Care outcomes, status of Post-Discharge Survey completion, and coordinate/facilitate Focus Groups.
- Monitor, update, and maintain the Organization’s Plan for Consumer Input and Accessibility Plan.
- Attends all required meetings and training sessions.
- Other duties as assigned.
