Customer Care Desk Associate

Blain's Farm & Fleet • Blair Township, MI

155d • $15

About The Position

The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. This can include, but is not limited to: Scan returned goods and place into bins/shopping carts to return the goods to the department, Route mail/file paperwork, Issue Hunting and Fishing licenses, Cashier, Manage the incoming E-commerce customer orders and In-Store Pick Ups, Keep the Customer Service Desk clean and presentable to the customers, Help in other departments as assigned, Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures.

Requirements

• Great communication skills
• Prior Retail experience preferred
• Able to work evenings when needed and at least every other weekend
• Able to pass a background check

Responsibilities

• Run the store phone/switchboard
• Assist customers with returns, questions, complaints, and directions
• Scan returned goods and place into bins/shopping carts
• Route mail/file paperwork
• Issue Hunting and Fishing licenses
• Cashier duties
• Manage incoming E-commerce customer orders and In-Store Pick Ups
• Keep the Customer Service Desk clean and presentable
• Help in other departments as assigned
• Demonstrate awareness and compliance with Loss Prevention and safety policies

Benefits

• Medical, Prescription, Dental, Vision
• Short & Long Term Disability
• Life Insurance
• Ancillary Benefits
• Identity Theft Protection
• Pet Insurance
• All major Holidays & Birthday off
• Advanced Leadership Training Programs
• Associate discount on name brands
• Internal recognition programs
• Profit Sharing
• 401(K) with company match

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees