Customer Care Desk Associate
About The Position
The Customer Care Desk Associate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience. This can include, but is not limited to: Scan returned goods and place into bins/shopping carts to return the goods to the department Route mail/file paperwork Issue Hunting and Fishing licenses Cashier Manage the incoming E-commerce customer orders and In-Store Pick Ups Keep the Customer Service Desk clean and presentable to the customers Help in other departments as assigned Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures
Requirements
- Great communication skills
- Able to work evenings when needed and at least every other weekend
- Able to pass a background check
Nice To Haves
- Prior Retail experience preferred
Responsibilities
- Run the store phone/switchboard
- Assist customers with returns, questions, complaints, and directions around the store
- Scan returned goods and place into bins/shopping carts to return the goods to the department
- Route mail/file paperwork
- Issue Hunting and Fishing licenses
- Cashier
- Manage the incoming E-commerce customer orders and In-Store Pick Ups
- Keep the Customer Service Desk clean and presentable to the customers
- Help in other departments as assigned
- Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures
Benefits
- Medical
- Prescription
- Dental
- Vision
- Short & Long Term Disability
- Life Insurance
- Ancillary Benefits
- Identity Theft Protection
- Pet Insurance
- All major Holidays & Birthday off
- Advanced Leadership Training Programs
- Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
- Internal recognition programs that support an engaged workplace
- 401(K) with company match
- Saturday & Sunday weekend premium pay $2.50/hr
- Base pay up to $15.00/hr
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
