Customer Care (L3)- Medical Imaging
About The Position
PaxeraHealth is now hiring a Customer Care L3 Engineer to join our Implementation and Customer Care team. Don’t miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence, service and integrity. As a developer of technologies that help manage millions of medical images every year, PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need, including our AI solutions. As such, we are one of the best and brightest medical solutions companies for whom to work. This position is ideal for someone with a strong background in PACS/Healthcare IT, excellent problem-solving skills, and a passion for customer support. This is a Remote Position located in the USA for our company that is located in Newton MA We offer on the job training, and a respectful, friendly work environment in a growing company!
Requirements
- 5+ years supporting or implementing PACS or similar Healthcare IT software.
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
- Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
- Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN
- Databases: SQL Server, queries, management
- Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
- Tools: Wireshark, IIS, Apache, OpenSSL
- Strong communication and interpersonal skills with a customer-first mindset.
- Ability to explain technical concepts to non-technical users clearly and patiently.
- Must be able to pass a drug test and a background check.
Responsibilities
- Serve as the highest level of technical support for PaxeraHealth clients.
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
- Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments.
- Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions.
- Document project activity, contribute to knowledge-based content, and perform root cause analysis.
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
- Provide expert input and support in conferences, demos, or onsite engagements when needed.
Benefits
- A Competitive Wage/Salary!
- Remote position
- Working for a rapidly growing company in the dynamic healthcare technology field!
- Benefits to include:
- Company Health, Vision and Dental insurance
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid sick time
- Paid personal days
- Work with an outstanding and dedicated team of accounting, IT, Marketing, and Administrative professionals who are committed to our company’s growth
- Work for a company whose values include: Integrity, Hard Work, Exceptional Service and Innovation
- A friendly work environment with a family-owned feel!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
