Customer Care Representative I – Quoting & Pricing

Baker Hughes•Midland, TX

1d•Onsite

About The Position

As a Customer Care Representative I – Quoting & Pricing, you will support the sales organization by preparing accurate and timely customer quotations. You will act as a key liaison between Sales and internal departments, helping ensure that pricing, specifications, and documentation are clear, compliant, and optimized for smooth conversion from quote to order.

Requirements

Have experience working with CRM and ERP systems (e.g., Quote Machine, Salesforce, SAP).
Demonstrate strong attention to detail and the ability to manage multiple quotations simultaneously.
Possess excellent written and verbal communication skills.
Have strong analytical and problem‑solving abilities.
Be proficient in Microsoft Office applications (Excel, Word, PowerPoint).

Nice To Haves

Experience in technical product sales or a manufacturing environment.
Familiarity with costing, margin analysis, and pricing strategies.

Responsibilities

Preparing and delivering accurate customer quotations based on requirements, technical specifications, and pricing guidelines.
Supporting assigned sales teams by coordinating with account managers, technical managers, and materials teams to confirm pricing, lead times, and feasibility.
Maintaining and updating pricing structures, cost data, and quote templates within CRM systems.
Following up on outstanding quotations to support timely conversion into sales orders.
Ensuring all quotations comply with company pricing policies and margin targets.
Communicating clearly with sales teams regarding product options, pricing updates, and revisions.
Tracking quotation activity and maintaining accurate documentation and records.
Identifying opportunities to improve quoting efficiency, accuracy, and overall process effectiveness.