Customer Care Representative

Qualfon•Casselberry, FL

2d•$19 - $19•Onsite

About The Position

At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients We are seeking a Customer Care Representative who will provide exceptional support to customers of our online Financial Services client, resolving issues with professionalism and care. Making every customer interaction count! This role supports users across voice, chat, and email, delivering a consistent experience across all channels. Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707

Requirements

High school diploma or GED required
Must be at least 18 years of age.
Knowledge of customer service principles and practices
Familiarity with call center software and telecommunication tools
Retail or related customer service experience
Good data entry/keyboard skills; 40 WPM minimum
Experience with channels of support, including voice, e-mail, social and/or chat.
Proficient in relevant computer applications: email, internet navigation
Strong Verbal and written communication skills, and attention to detail
Excellent time management and organizational skills
Good judgment, adaptability, high stress tolerance and resilience
Team-oriented mindset

Responsibilities

Provide timely responses via email, live chat, and phone.
Resolve issues efficiently and with empathy, maintaining professionalism at all times.
Deliver exceptional customer service with passion and dedication.
Drive continuous improvements to enhance the customer experience.
Keep client cases accurate, current, and organized.
Maintain strict confidentiality in all interactions.
Complete all required training and apply knowledge to support clients effectively.

Benefits

Purpose-Driven Work – Make a real impact on employees, clients, and the community.
Supportive Culture – Thrive in an engaging, growth-focused environment.
Career Development – Access opportunities to grow and reach your goals.
Values-Led Leadership – Learn from leaders who live the company’s principles.
Make a Difference – Help others pursue their full potential while delivering exceptional service.

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