Customer Care Specialist - WFH

Spade Recruiting • Waco, TX

2d • Remote

About The Position

As part of our client services team, you’ll play a key role in guiding families through important financial decisions. You’ll help clients understand their coverage options, address their concerns, and ensure they feel supported every step of the way. This role goes beyond administration—it’s about building trust, simplifying complex information, and delivering an experience that clients value long-term.

Requirements

• Excellent interpersonal and communication skills
• Comfortable using virtual platforms and digital systems
• Self-motivated with strong organizational habits
• Authorized to work in the United States or Canada

Nice To Haves

• Background in customer service or insurance is an asset, but not mandatory

Responsibilities

• Develop and maintain lasting relationships with clients
• Review and explain benefit options, coverage updates, and claims processes
• Present information in a clear, confident, and easy-to-follow manner
• Work closely with leadership to enhance the client journey
• Serve as a reliable point of contact for service-related inquiries
• Participate in ongoing professional development and leadership training

Benefits

• Fully remote work environment with flexible scheduling
• Weekly compensation with additional performance incentives
• Comprehensive onboarding and personalized mentorship
• Defined growth tracks with leadership advancement opportunities
• A values-driven culture centered on teamwork and service
• The opportunity to positively impact families in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed