Customer Care Specialist
About The Position
We're looking for a Customer Care Specialist who's motivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department, you'll be the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued. You’ll thrive here if you’re a natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty.
Requirements
- High school diploma or equivalent; associate or bachelor’s degree preferred.
- Experience in customer service, account management, construction management, or a related role.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a passion for customer support.
- Reliability, professionalism, and the ability to thrive in a fast-paced environment.
- Adaptability and positivity when things get busy.
- Proficiency in CRM and ERP systems.
Responsibilities
- Interact with customers by phone, email, chat, and text to answer questions and provide support.
- Communicate clearly, simplify information, give updates, and follow up as needed.
- Resolve customer inquiries, concerns, and complaints quickly and professionally.
- Maintain accurate records, process transactions, and schedule services.
- Build strong product knowledge to answer questions and recommend solutions.
- Share customer feedback to support process and service improvements.
- Work with internal teams to ensure smooth, positive customer experiences.
- Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment.
Benefits
- Comprehensive medical, dental, and vision plan options
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
- Supportive training and ongoing coaching to help you succeed.
- Access to advanced training platforms that support your performance.
- Fun, energetic team environment with room for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
