Customer Care Support Specialist

GT Independence Careers•Sturgis, MI

About The Position

Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. Our mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a 2025 National “Best and Brightest Companies to Work For!" In addition, we were recently awarded the Great Place to Work® Certification for 2025/2026 — an honor granted to only the nation’s top employers that offer exceptional employee experiences. As a Customer Care (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders.

Requirements

High School Diploma or GED required

Nice To Haves

Associate degree preferred

Responsibilities

Make and receive phone calls to support external and internal stakeholders
Enter information into databases, such as a call log, for effective record keeping
Prepare and send documents via DocuSign or email
Ensure the proper naming and saving of documents in the document management system
Assist customers in returning documents
Manage DocuSign accounts and support issues from the operations staff and customers
Ensure all compliance standards are met for audit purposes
Timesheet reviewing and time tracking
Accurately and efficiently complete payroll checklists for assigned agencies
Work with your team leader to identify strategies for reducing errors
Collaborate with your team to resolve rejected timesheet issues