Customer Care Technician

Clayton • Middlebury, IN

16d

About The Position

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Position Summary: The Customer Care Technician is responsible for pulling required service parts and is expected to work with integrity, documenting, processing, and occasionally delivering orders.

Requirements

• High School Diploma, Associate Degree or higher, preferred.
• Valid driver’s license with clean driving record
• Basic mechanical knowledge
• Able to organize, prioritize, and deliver projects within deadlines.
• Able to communicate positively and clearly with peers, managers, and customers
• Thorough knowledge of job-related policies
• Good driving record (Criminal Background Checks / Motor Vehicle Records checks and extensive DOT drug test will be performed), required.

Nice To Haves

• Associate Degree or higher, preferred.

Responsibilities

• Maintaining inventory controls in office and warehouse environments.
• Reviewing parts orders and pulling parts.
• Reviewing orders to ensure that the quantities are correct and that the correct parts were pulled.
• Packaging, shipping or delivering parts to customers.
• Maintain vehicle cleanliness.
• Maintaining documentation for shipment and delivery.
• Coordinating with dealer, homeowner, and/or transportation services to ensure accurate and timely delivery.
• Communicate positively and frequently with customers to set delivery expectations.
• Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.
• Other duties as assigned.

Benefits

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees