Customer Care Technician (On-Site)

Avenu Holdings LLC • Fort Wayne, IN

23h • Onsite

About The Position

The Neumo Customer Care Call Center provides 24/7 assistance to its customers across the United States and Canada. As a Customer Care Associate, you will serve as a direct point of contact for customers to ensure their inquiries and concerns are resolved fairly and effectively. You will demonstrate ownership by instilling confidence through clear, professional communication and timely issue resolution.

Requirements

• Minimum of a High School diploma/GED or Associate’s Degree in lieu of required experience
• 1-3 years of experience, preferably in a customer care setting
• Strong verbal and written communication skills
• Ability to multi-task and navigate through multiple systems
• Ability to work with others in a team environment
• Demonstrates the ability to use sound judgement and discretion regarding confidential information
• Demonstrates ability to work in a fast-paced environment
• Demonstrates strong interpersonal skills with a collaborative style

Responsibilities

• Answers inquiries from customers about services and programs offered by Neumo
• Explain processes and procedures for loading, and changing material associated with various self-service terminals
• Performs research to respond to customer inquiries
• Provides accurate, timely information meeting the customer’s needs through problem resolution
• Escalates customer issues or concerns to next level support and/or management as appropriate
• Maintains customer confidentiality while complying with privacy regulations
• Professional and solution oriented
• Learn, retain, and apply information about programs and services
• Comprehension of virtual assistance
• Remotely access equipment to troubleshoot and resolve hardware and software issues
• Dispatch field technicians
• Perform other duties as assigned

Benefits

• Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
• Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED