Customer Chargeback Specialist

Sazerac Company•Jeffersontown, KY

About The Position

Make an Impact Where Finance Meets Strategy We’re looking for a detail-driven, analytically sharp Customer Chargeback Specialist who thrives in a fast-paced environment and wants to play a critical role in protecting margin, improving visibility to expense liabilities, and strengthening distributor relationships. This is more than reconciliation — this role is the subject matter expert for the Vistaar RM System, a strategic partner to Sales and Pricing, and a key contributor to fiscal year budget management and risk mitigation. If you love solving complex data puzzles, improving processes, and influencing cross-functional teams, this role offers high visibility and meaningful impact.

Requirements

Strong analytical and technical aptitude
Excellent planning and organizational skills
Ability to manage multiple projects simultaneously
Comfortable working both independently and cross-functionally
Strong communication skills across all levels of the organization
Quick learner of systems and processes
Experience thriving in a fast-paced, deadline-driven environment
Strong attention to detail with a proactive, solution-oriented mindset
Bachelor’s Degree required (Finance, Accounting, Business, or related field preferred)
Advanced Excel and data analysis capabilities

Nice To Haves

Experience in chargebacks, pricing, commercial finance, accounting, or shared services preferred
Experience with ERP, pricing, or revenue management systems strongly preferred

Responsibilities

Chargeback Reconciliation & Payment Accuracy
Reconcile assigned chargeback data with a primary focus on depletion allowances and scans.
Ensure timely and accurate payment to distributors.
Monitor and validate all pricing/data sources (VIP, PSM, RM) for alignment and data accuracy.
Ensure corrections are completed thoroughly and promptly.
Pricing & Margin Optimization
Partner with Sales and Pricing Execution teams to identify discrepancies between planned vs. actualized prices and support rates.
Recommend pricing structure modifications to optimize margin.
Track chargebacks against Commercial Finance checkbook tools and budget management processes.
Systems Leadership (Vistaar RM Expert)
Serve as the company expert for the Vistaar RM System.
Train, maintain, and manage system functionality.
Identify system enhancements to improve efficiency in reconciliation, payment, and pricing workflows.
Financial Accuracy & Controls
Partner with Accounting to ensure accurate coding and Discount / AMP expense recognition.
Align reporting with global chart of accounts, brand accuracy, and BU structure requirements.
Increase visibility to expense liabilities to mitigate financial risk.
Continuous Improvement & Collaboration
Identify and drive process improvements across Sales, Shared Services, Pricing, and Finance teams.
Support KPIs including payment-to-terms and elimination of invalid charge payments.
Deliver timely, accurate, and professional support to internal and external stakeholders.
Utilize project management tools (PPT) to track initiatives and ensure progress.
Leverage CDS systems to identify training needs and support career development planning.