Customer Claims Supervisor II - Le Mars, IA

Well Enterprises•Le Mars, IA

About The Position

Supervises the daily activity of the Customer Claims Deduction team to ensure consistent and accurate delivery of best-in-class claim resolution. Responds to escalated calls and complex issues in support of team members. Coaches and develops team members to improve performance and ensure continuous improvement in the department. Responsible to lead the organization’s claim resolution team and all related activities; including strategies to ensure team is meeting maximum efficiency and productivity to meet Finance/Sales SBU requirements. Establish accountabilities and goals for support team. Responsible for driving performance by providing coaching, guidance direction and development for direct reports. Responsible for identifying continuous improvement and implementing changes that would improve workflow, productivity without sacrificing resolution results. Drives collaboration with various departments such as Shared Services, Demand Finance, and Sales while delivering quality claim resolution. Sponsor, develop and improve new company policies to benefit both internal and external customers and is responsible for ensuring department is adhering to SOP and SOX as required by company Assist with internal/external auditors in auditing claims deductions procedures and records. Manage month-end close activities and reconciliations. Prepares various reports and metrics to upper management on a periodic basis. Wells Enterprises, Inc. is the largest privately held ice cream manufacturer in the United States. Founded in 1913 by Fred H. Wells and run by the Wells family for generations, the company is an independent operating company of the Ferrero Group, one of the global leaders in sweet, packaged foods. Wells produces more than 200 million gallons of ice cream per year and distributes products in all 50 states. Wells manufactures its signature brand Blue Bunny®, lower-calorie Halo Top®, the iconic Bomb Pop®, and Blue Ribbon Classics®. Wells employs nearly 4,000 ice cream aficionados across the country. The company is headquartered in Le Mars, Iowa, where Wells has made Le Mars the “Ice Cream Capital of the World” as the largest manufacturer of ice cream in one location. Wells operates two manufacturing plants in Le Mars, Iowa, a manufacturing plant in Dunkirk, New York, and a manufacturing facility in Henderson, Nevada. Learn more at www.wellsenterprisesinc.com.

Responsibilities

Supervises the daily activity of the Customer Claims Deduction team to ensure consistent and accurate delivery of best-in-class claim resolution.
Responds to escalated calls and complex issues in support of team members.
Coaches and develops team members to improve performance and ensure continuous improvement in the department.
Responsible to lead the organization’s claim resolution team and all related activities; including strategies to ensure team is meeting maximum efficiency and productivity to meet Finance/Sales SBU requirements.
Establish accountabilities and goals for support team.
Responsible for driving performance by providing coaching, guidance direction and development for direct reports.
Responsible for identifying continuous improvement and implementing changes that would improve workflow, productivity without sacrificing resolution results.
Drives collaboration with various departments such as Shared Services, Demand Finance, and Sales while delivering quality claim resolution.
Sponsor, develop and improve new company policies to benefit both internal and external customers and is responsible for ensuring department is adhering to SOP and SOX as required by company
Assist with internal/external auditors in auditing claims deductions procedures and records.
Manage month-end close activities and reconciliations.
Prepares various reports and metrics to upper management on a periodic basis.