Customer Communication Center Supervisor

Georgia State University • Atlanta, GA

7d • $49,000 - $56,900 • Onsite

About The Position

These are exciting times at the Facilities Customer Services Center. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to apply their expertise and talents to advance our mission of pursuing excellence.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
Facilities Management Services is seeking (1) Supervisor, Customer Communications Center to join the already awesome team taking the Facilities Admin Department to the next level of excellence!
WHAT MAKES The Facilities Customer Services Center A GREAT PLACE?
· A flexible work environment
· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
· A knowledge-sharing organization that works collaboratively with diverse partners.
· Professional development opportunity and mentorship
· A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
The ideal candidate performs high-level support for the Customer Service Center. In addition to supporting the department, assignments will generally fall into one of the following groupings, although overlapping of duties might occur as needed:
Manages, organizes, and supervises all functions of the Facilities Customer Service Center.
Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
Manages Facilities service requests.
Maintain work order request.
Supervises move and FMR requests.
Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns.
Mains uniform records for downtown.
Other duties as assigned.

Requirements

• Bachelor's degree and one year of supervisory experience in construction, maintenance, HVAC, or repair trades; or high school diploma or GED and five years supervisory experience in construction, maintenance, HVAC or repair trades; or a combination of education and related experience.

Nice To Haves

• Ability to supervise and direct the work of others.
• Ability to communicate effectively verbally and in writing.
• Knowledge of customer service principles and standard operating procedures.
• Ability to analyze and report data.
• Knowledge of facilities, equipment, maintenance, and custodial standards.
• Exceptional organizational and record-keeping skills.

Responsibilities

• Manages, organizes, and supervises all functions of the Facilities Customer Service Center.
• Supervises a team of customer service representatives and manages coverage of the Customer Service Center from 7:00 a.m. to 5:15 p.m.
• Manages Facilities service requests.
• Maintain work order request.
• Supervises move and FMR requests.
• Manages FMSD Downtown uniforms, including fitting, ordering, exchanging, and returns.
• Maintains uniform records for downtown.
• Other duties as assigned.

Benefits

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees