Customer Delivery Engineering Technical Leader

Cisco

2d • Onsite

About The Position

Drives the design, implementation, optimization, and execution of Splunk security solutions for customer projects and accounts. Partners with clients to plan, architect, configure, and troubleshoot Splunk’s security suite—including Splunk Enterprise Security (ES), Splunk SOAR, and related products—to accelerate customer security outcomes. Assists clients in integrating and deploying security analytics, automation, and monitoring tools, and provides assurance for ongoing operations. Engages in presales activities, translating business and technical requirements into tailored Splunk solution designs.
Creates and delivers customer-facing collateral, dashboards, documentation, and comprehensive knowledge transfer sessions. Aligns technical deliverables with customer security objectives and business outcomes.
What You’ll Do:
Impact: Influence the quality, efficiency, and effectiveness of your team and closely related teams, including cross-functional security and operations teams.
Project Scoping: Assess and communicate project scope, mapping Splunk solutions to customer security goals and objectives.
Collaboration: Work with other Splunk consultants and security engineers to optimize resource use and meet client needs.
Customer Interaction: Regularly interface with individual contributors, managers, and customers, fostering strong business and technical relationships.
Sales Engagement: Collaborate with the sales team during presales to design and demonstrate Splunk security solutions for clients.
Problem Solving: Address highly complex security challenges, evaluate innovative options, and use analytical skills to recommend effective solutions.
Delivery Leadership: Lead delivery projects, working with internal and external resources (e.g., Splunk, partners) to strategize, deploy, and optimize security solutions.

Requirements

• BSc in Computer Science or equivalent, plus 5–8 years of relevant experience in security consulting, SIEM/SOAR implementation, or related fields.
• Strong troubleshooting and debugging skills are essential.
• Full Scope Poly clearance is required

Nice To Haves

• Technical Skills: Use Splunk’s software tools and scripting capabilities to configure, deploy, automate, and troubleshoot security solutions; contribute to digital intellectual capital such as scripts or automation templates.
• Problem Resolution: Serve as a focal point for complex customer issues, ensuring timely and effective resolution across a range of security technologies.
• Consulting Leadership: Lead in creating and delivering consulting recommendations; initiate cross-functional collaboration on complex engagements; create reusable templates and knowledge assets.
• Autonomy: Operate with limited supervision, determining your own methods for new assignments, and providing guidance and mentoring to other consultants.
• Advisory Role: Serve as a trusted advisor and mentor, participating in or leading high-visibility, strategic security projects.
• Experience in adjacent security tools, cloud security, or security operations is a plus.
• Must be able to adapt to evolving customer environments and emerging threats.

Responsibilities

• Influence the quality, efficiency, and effectiveness of your team and closely related teams, including cross-functional security and operations teams.
• Assess and communicate project scope, mapping Splunk solutions to customer security goals and objectives.
• Work with other Splunk consultants and security engineers to optimize resource use and meet client needs.
• Regularly interface with individual contributors, managers, and customers, fostering strong business and technical relationships.
• Collaborate with the sales team during presales to design and demonstrate Splunk security solutions for clients.
• Address highly complex security challenges, evaluate innovative options, and use analytical skills to recommend effective solutions.
• Lead delivery projects, working with internal and external resources (e.g., Splunk, partners) to strategize, deploy, and optimize security solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level