Customer Engagement Specialist

PEMCO•Spokane Valley, WA

About The Position

PEMCO has a dynamic opportunity for a Customer Engagement Specialist to join our community. In this role, you will be responsible for providing customer service through a variety of contact channels, including processing basic and intermediate transactions. Interact with customers servicing their inquiries and requests including processing claims within authority.

Requirements

Associates degree or equivalent work experience (Business or related field).
2 years of experience in a service professional role with increasing levels of responsibility is required.
1 year of experience in property and casualty insurance industry.
Property/Casualty License is required.
MS Office : Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
Customer First : Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
Team Player : Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors

Responsibilities

Service customer via all forms of customer contact.
Service customers claims needs (including processing claims within authority) and review coverages.
Provide intermediate Property & Casualty insurance knowledge.
Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
In addition, as a benefits-eligible employee, you are: covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
eligible to participate in PEMCO’s 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).
PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
Granted four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.
In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.
Other miscellaneous benefit programs offered by PEMCO include: Flexible Spending Accounts Education Assistance Program after one year of service Scholarship program for children of PEMCO employees after one year of service Employee Assistance Program Well-being program Discretionary taxable gifts and gift cards
And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars
Other compensation depending on role, contributions, and performance may include: Discretionary bonuses Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales) Employee referral bonuses Shift differential pay