Customer Engagement & Training

Crusoe•Sunnyvale, CA

17h•$136,000 - $165,000

About The Position

Focus on engaging and training customers on how to get the most out of Crusoe Cloud. Engage customers proactively and provide training on current features, new features, and upsell on features that they may not be using. Work with customers to understand what they are interested in to help guide the product team with user feedback. Work with customers to understand what sold them on Crusoe so that we focus on those areas in Customer Experience to land new customers.

Requirements

Kubernetes Mastery: Deep understanding of K8s internals, including API servers, namespaces, RBAC, and multi-tenancy.
Infrastructure as Code (IaC): Proficiency with Terraform, Helm, and working with cloud providers (AWS/EKS, Azure, GCP).
Engineering Domain knowledge: Strong familiarity with DevContainer standards, CLI tool development, and local-to-cloud development workflows (DevPod).
Open Source Roots: A history of contributing to or advocating for open-source projects (e.g., Knative, Tekton, or OpenStack).
Communication: Ability to take a complex topic (like "Virtual Kubernetes Clusters") and make it understandable for both a C-level executive and a Junior DevOps engineer.
Self-Starter: Experience working in high-growth startup environments where you need to manage your own content calendar and laboratory environments.

Responsibilities

Content Creation: Produce high-quality technical content including blog posts (The New Stack, company blog), whitepapers, and technical guides focused on Kubernetes architecture.
Video & Demos: Script, record, and produce technical "How-To" videos, feature deep-dives, and webinar demos (e.g., vCluster Tips series).
Community Advocacy: Represent the company at major industry events (KubeCon, FOSSY, etc.) as a speaker and subject matter expert.
Product Strategy: Act as a bridge between the community and the product team. Use your hands-on experience with the tool to provide feedback on UX, documentation, and feature roadmap.
Ecosystem Integration: Build and maintain reference architectures and "sandbox" examples on GitHub showing how our tools integrate with the wider CNCF landscape (ArgoCD, Rancher, EKS, KubeVirt).
Sales Enablement: Create "Proof of Concept" (POC) guides and technical decks to help the sales team explain enterprise-grade features (e.g., vCluster Platform, Snapshot/Restore, Sleep Mode).

Benefits

Industry competitive pay
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement
Subscription to the Calm app
MetLife Legal
Company paid commuter benefit; $300/month