Customer Exp Specialist

Centerstone•Alton, IL

3d•$14 - $20

About The Position

SUMMARY OF POSITION Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services. Responsible for providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system. ESSENTIAL DUTIES & RESPONSIBILITIES Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable. Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude. Administrative duties such as: typing, copying, filing, and data entry. Responsible for providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system. Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience. Attends meetings as assigned. Participates on committees as assigned. Maintains appropriate communication with other employees and work as an effective member of the customer experience team. Meets and maintains applicable trainings that are a requirement of Centerstone.

Requirements

Effectively communicate via written, verbal, in person and virtual methods.
Knowledge of guidelines for confidentiality
Skill in customer service techniques
Skill in problem-solving
High school diploma or equivalent
Ability to type 50-55 words per minute required
Three years customer or administrative support experience to a team or multiple individuals strongly preferred.

Nice To Haves

Two years of experience in a medical office setting preferred.

Responsibilities

Responds to inquiries received through phone, mail and/or face-to-face contact with clients about services.
Providing support to the organization including providing excellent customer service, typing, copying, filing, data entry and other administrative duties.
Providing coverage at the front desk by answering the phone, greeting clients and visitors, scheduling appointments and entering client information into an automated system.
Provides excellent customer experience; complies with the rules and regulations of organizations to which we are accountable.
Consistently returns phone calls and e-mails within 24 hours and updates voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
Administrative duties such as: typing, copying, filing, and data entry.
Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
Attends meetings as assigned.
Participates on committees as assigned.
Maintains appropriate communication with other employees and work as an effective member of the customer experience team.
Meets and maintains applicable trainings that are a requirement of Centerstone.