Customer Experience & Account Manager

CareGard Warranty Services, Inc. • Grapevine, TX

2d • Onsite

About The Position

As a Customer Experience & Account Manager, you will play a key role in supporting CareGard’s agents and dealers. You’ll build strong relationships, lead onboarding, address partner needs, and help drive operational excellence across the business.

Requirements

• Experience in account management, customer success, or a client‑facing role
• Excellent communication and relationship‑building skills
• Highly organized, detail‑oriented, and proactive
• Comfortable partnering across departments in a fast-paced environment

Nice To Haves

• Experience in automotive, warranty, insurance, or F&I

Responsibilities

• Serve as the main point of contact for a portfolio of agents and dealers
• Lead onboarding and support partners throughout the customer lifecycle
• Resolve issues quickly and deliver an exceptional experience at every touchpoint
• Collaborate with sales, accounting, claims, and operations teams to support partner needs
• Assist with product launches, process improvements, and cross‑functional initiatives
• Review and distribute monthly commission statements and support data accuracy
• Contribute to reporting, business reviews, and performance insights
• Manage the Support inbox, onboarding documentation, and marketing material requests

Benefits

• Professional Development
• 401(k) Company match
• Health/Dental/Vision insurance
• Company provided Life Insurance & Short-Term Disability
• Nine Paid Holidays
• Weekends off
• Paid Time off
• Employee Engagement & Birthday Celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees