Customer Experience Analyst

Airgas

1d•Remote

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Customer Experience Analyst. We are looking for you ! Experience or knowledge in Power BI is desired. Fully remote position. The Customer Experience (CX) Analyst is responsible for owning customer experience reporting, analytics, and tools in support of the Division Customer Experience strategy. This role serves as a subject matter expert for CX-related data, reporting, and systems, including HighRadius and Power BI, while driving insights, operational improvements, training, and project execution across Credit, Collections, Customer Service, and Sales.

Requirements

HS Diploma or equivalent is required, along with 3–5+ years of progressive experience in Customer Experience analytics, Credit & Collections analytics, financial/operational reporting, or business/data analytics in a complex, matrixed organization.
Advanced proficiency in Excel (pivot tables, formulas, data modeling) and working knowledge of Power BI or similar business intelligence tools.
Must be able to learn, own, and act as a Super User for operational systems (e.g., HighRadius).
Strong analytical and critical-thinking skills for identifying trends/root causes, and strong written and verbal communication, including the ability to prepare executive-level materials.
Proven ability to work independently, manage multiple projects, and effectively support cross-functional teams (CX, Finance, Sales, etc.) in a fast-paced environment.

Nice To Haves

Bachelor’s degree in Accounting, Finance, Analytics, or an Engineering-related field.

Responsibilities

Own the development, maintenance, and enhancement of CX and Credit-related reports and analytical solutions (using tools like Power BI), ensuring data accuracy, consistency, and governance.
Partner with CX, Finance, and Sales teams to analyze customer and dispute data, translate findings into actionable insights, and prepare executive-level materials to communicate trends and operational recommendations.
Act as the HighRadius Super User and subject matter expert, supporting system adoption and troubleshooting while developing and delivering training on CX-related reporting and tools.
Lead and support CX-related projects, including process improvements, reporting automation, tool enhancements, and other special initiatives in support of Customer Experience transformation.