Customer Experience Associate
The Staff Pad•Columbus, OH
5d
About The Position
The Customer Experience Associate delivers exceptional customer service while supporting branch sales enablement and warehouse operations. This role serves as a key link between customers, sales, vendors, and internal teams—ensuring accurate order processing, strong lead management, CRM/ERP discipline, and a smooth, professional customer experience.
Requirements
- High school diploma or GED required
- Strong communication and customer service skills
- Basic proficiency in Microsoft Office and ERP/CRM systems
- Ability to work independently and in a team
- Lift up to 70 lbs occasionally
- Frequent standing, walking, bending, and reaching
- Comfortable in warehouse and customer-facing environments
Responsibilities
- Assist customers at the counter, phone, and email
- Process orders, quotes, returns, and warranty claims
- Triage and route inbound leads; track follow-ups in CRM/ERP
- Maintain accurate customer and sales records
- Support sales documentation and quote-to-order coordination
- Pick, pack, receive, and stock inventory
- Maintain a clean and safe showroom and warehouse
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
