Customer Experience Associate

Avis Budget Group • Phoenix, AZ

11d • $17 • Onsite

About The Position

We’re hiring immediately! Do you enjoy being active, working outdoors, and helping people feel heard and supported? If you take pride in resolving concerns, building trust, and turning challenges into positive outcomes, join the Avis Budget Group team and play a key role in shaping the customer experience at our airport locations. This role is ideal for individuals who enjoy problem-solving, customer interaction, and making a visible impact—no prior travel industry experience required. What You’ll Do: This is an outdoor, multi-function role supporting different parts of the rental and return process on our airport lots. You will be empowered to address and resolve customer concerns in real time, following Company guidelines and using strong communication skills, empathy, and sound judgment to foster customer satisfaction and loyalty. You will also help improve the overall customer experience by documenting interactions, resolutions, and escalations. By identifying trends and sharing insights, you’ll collaborate with leadership to support process improvements and service enhancements. Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. We believe great service starts with people who care. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Requirements

• High School Diploma (or equivalent)
• Valid Driver’s License
• Proficiency with Microsoft Office applications, especially Excel
• Strong verbal and written communication skills, including active listening
• A customer-first mindset with an engaging personality and a passion for creative problem-solving
• Ability to remain calm, professional, and solution-focused in fast-paced situations
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely

Nice To Haves

• 6 months retail, hospitality, or customer service experience in a fast-paced environment is a bonus

Responsibilities

• Address and resolve customer concerns in real time, following Company guidelines and using strong communication skills, empathy, and sound judgment to foster customer satisfaction and loyalty.
• Improve the overall customer experience by documenting interactions, resolutions, and escalations.
• Identifying trends and sharing insights, you’ll collaborate with leadership to support process improvements and service enhancements.

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars
• Above perks may vary based on full-time/part-time status and location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED