Customer Experience Intern - Summer 2026

Emerson • Austin, TX

1d • Onsite

About The Position

We are looking for an individual with a passion for ensuring customer success to join our team! As a Customer Experience Intern, you will be responsible for understanding and elevating customer pain-points across the customer journey and acting on those that have the highest impact on the experience. You will act as a connector between the organization’s strategy and customer expectations to help the business make bold decisions to foster an effortless customer experience. For the top customer experience pain points, you will have the opportunity to alleviate them through project managing process or tool enhancements. Along the way, you will elevate those around you to think Customer First through the creation and delivery of enablement material. This internship is perfect for anyone who is results-oriented and enjoys working with cross-functional teams to drive an exceptional customer experience. Come join our team!

Requirements

• Currently working towards a bachelor’s degree or higher from an accredited college.
• Preferably in Communications, Customer Experience, Business, or related field
• Have strong customer service skills with the ability to directly communicate with customers in a customer centric manner.
• Experience in understanding and analyzing large datasets.
• Thorough analytical (qualitative and quantitative) skills; ability to present analysis including trends and opportunities to the business in writing and verbally.
• Proficient in Microsoft Office Suite, including but not limited to Word, Excel, PowerPoint, etc
• Ability to work on-site in Austin, Texas
• Authorized to work in the United States without sponsorship

Nice To Haves

• Exposure to VOC strategy, customer journey mapping, or customer success strategies
• Experience in customer or client facing roles
• Project managed large projects with set deadlines and diverse team members

Responsibilities

• Project managing the creation and implementation of process/tool enhancements for top customer experience gaps.
• Collaborating with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions to improve client satisfaction, and loyalty.
• Facilitating and conducting Root Cause Analysis to determine and understand the underlying drivers behind process performance gaps and customer issues.
• Implementing corrective actions in a timely and effective manner to remedy poor Customer Experiences.
• Implementing the customer-facing survey strategy to ensure we are consistently understanding our customer’s expectations.
• Creating and delivering customer experience enablement training to reinforce the Customer First Attitude amongst the organization.

Benefits

• flexible, competitive compensation
• corporate housing accommodation
• relocation assistance
• employee resource groups
• recognition
• flexible time off plans, including vacation and holiday leave
• culture where every employee is valued and respected for their outstanding experiences and perspectives

What This Job Offers

• Career Level: Intern