EverHealth - Customer Experience Internship (Remote, US)

EverCommerce

1d • $20 • Remote

About The Position

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en We are currently seeking rising junior and senior students to apply for our summer internship program. This is a great opportunity for individuals looking to gain hands-on experience and contribute to meaningful projects. We are looking for a Customer Experience (CX) Summer Intern to join our Customer Experience team, supporting Onboarding and Implementation (O&I), Customer Success, and Customer Support. This role offers an exciting opportunity to collaborate closely with cross-functional CX leaders to support the company-wide intern program, improve CX team processes, create and maintain documentation, and contribute to high-impact, ad hoc CX projects. Our mission is to deliver a best-in-class customer experience by combining thoughtful processes, strong enablement, and data-driven insights. As a CX Intern, you’ll gain hands-on exposure to how customer-facing teams operate, how customer feedback drives change, and how operational improvements scale impact across the organization.

Requirements

• High level of attention to detail/accuracy.
• Exercise discretion and good judgment and maintain confidentiality when handling sensitive information.
• Positive attitude approaching any task no matter how big/small.
• Approaches projects with creativity and is willing to think outside of the box.
• Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
• Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment.
• Willing to travel for Denver, Colorado for the intern kickoff week and possibly the Intern executive presentations.
• Rising juniors and seniors pursuing a bachelor’s degree from an accredited university.
• Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026.
• Must be willing to commit to a 10-week internship I the Summer of 2026 (June-August) on a full-time basis.
• Enthusiastic about technology and committed to professional development.
• Good written and verbal communication skills.
• Willing to learn and collaborate with your teammates.

Responsibilities

• Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives
• Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials
• Help organize, validate, and maintain CX knowledge bases and internal documentation
• Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes)
• Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements
• Participate in CX team meetings, training sessions, and cross-functional working groups
• Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency
• Assist with ad hoc CX initiatives and special projects as business needs evolve
• Prepare and present a final internship project highlighting learnings, outcomes, and recommendations

What This Job Offers

• Job Type: Full-time
• Career Level: Intern