Customer Experience Manager

MILLERBERND MANUFACTURING COMPANY LLC•Winsted, MN

12d•$80,000 - $100,000•Onsite

About The Position

NOW HIRING: Millerbernd Manufacturing is hiring a Customer Experience Manager to join our Transportation & Infrastructure (Pole) Sales team! The Customer Experience Manager is responsible for leading the customer experience team through the planning and execution of the organization’s overall customer experience goals. Internally coordinate efforts for successful order development with Sales Managers, Engineering, Drafting, Operations, Supply Chain, and other support departments as required. This is a 100% onsite opportunity based in Winsted, MN.

Requirements

Bachelor’s Degree in related business or technical field
Experience with business-to-business sales, customer relationship management, and/or business content development in a technical setting. Other combinations of formal training and experience may be considered.
Proficient knowledge and experience in Microsoft Office applications, particularly Word, Excel, and Outlook
Strategic mindset and foresight in understanding order development, project management, and logistics
Use effective and appropriate written and verbal communication skills both internally and externally, including leading meetings, team activities, giving presentations, and resolving issues
Critical thinking and problem-solving abilities
Strong interpersonal, networking, and influencing skills
Professional, detail oriented in their work, especially customer-facing
Confident, driven, and dynamic, producing high-quality results personally and within the team
Self-motivated and ability to work in a fast-paced environment
Basic skills in math, including fractions, decimals, and basic algebraic concepts
Collaborative approach in team and individual settings, leading a high-performance team
Data-driven mindset and an aptitude for technology

Responsibilities

Provide leadership, management, and accountability
Develop & maintain standard work for accurate pricing and sales order development
Align pricing and margin levels within leadership expectations
Ensure standards are being executed to in alignment with Engineering and Production data
Ensure a seamless customer experience across all stages of the sales cycle
Maintain established communication channels through which customers can readily contact the company, and develop new channels as needed
Display strong leadership, team building, project management and delegation skills
Hire, develop, train, and build a high-performing customer experience team that effectively aligns with the customer experience strategy
Development and standardization of effective pricing processes – pricing log, blanket/push-button renewal strategies and notifications, and non-standard pricing review and development
Collaborate with Engineering, Operations, Supply Chain, and Analytics teams for effectively capturing shop standards and maintaining as needed
Ensure market feedback, including customer survey results, are analyzed and utilized to make continuous improvement
Develop warranty process and execution procedures
Development and execution of quotation qualification process, contributing to process improvements in bookings forecasting, in collaboration with Sales Management
Interact with Sales Managers and leaders, proactively advocating for solutions and managing the customer escalation process
Ensure team’s effective communication with field representatives and distributors, in alignment with Regional Sales Manager’s strategies

Benefits

Medical, Dental & Vision Insurance – Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) – For medical and dependent care expenses
Life & Disability Insurance – Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits – Including optional life, legal & ID protection, accident & critical illness insurance
401(k) with 4% Match – Immediate vesting
Incentive Pay – Performance-based bonus programs depending on your role and shift
Accrual or Unlimited Paid Time Off (PTO) + Paid Holidays
Tuition Reimbursement – Up to $5,250/year for job-related education
Employee Assistance Program (EAP) – Free, confidential support services
Onsite Training – Includes leadership, welding, and language courses
Uniform Subsidy – For eligible roles