Customer Experience Manager

Associa • Minneapolis, MN

1d • $60,000 - $70,000 • Onsite

About The Position

A Customer Experience Manager oversees a team of customer service agents, ensuring compliance with company policies and high-quality service. Responsibilities include monitoring performance, providing feedback, and arranging training when needed.

Requirements

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• 5–7 years of directly related or closely related experience
• 3–5 years of Management and/or Supervisory experience

Nice To Haves

• Bachelors Degree Preferred
• Call Center Management experience preferred
• HOA Management experience preferred

Responsibilities

• Develops, tracks and reports key performance measurements for the unit.
• Develops and implements process and procedures to improve operational efficiency.
• Oversees cross functional work areas targeted to resolve issues raised by customers.
• Manages the customer service operations, which deals directly with customers and is the first point of contact.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager