Customer Experience, Marketing Research & Insights – 2026 Summer Internship
About The Position
The Customer Experience “CX” and Marketing team is responsible for understanding customer needs and translating them into meaningful experiences and communications. We partner across the business, in support of our corporate goals, to strengthen our brand, improve customer journeys, and ensure every touchpoint reflects our values. This team plays a key role in driving engagement, loyalty, and overall customer satisfaction. Mutual of America’s Summer Internship Program provides college students with hands-on corporate experience working with meaningful projects and assignments. Throughout the 8-week program, interns will not only have direct guidance from experienced leaders in their assigned departments but can have the opportunity to attend training classes and planned events with other interns.
Requirements
- Only accepting rising Sophomores (grad year May 2029) and rising Juniors (grad year May 2028).
- Must have a minimum overall 3.4 GPA.
- Must be able to commute to NYC 4 days a week (Monday – Thursday)
Responsibilities
- Broad exposure to the Customer Experience team as well as Marketing and the overall Mutual of America business.
- Assist with surveys, usability and secondary (online) research.
- Data analysis (surveys, interviews, website tracking, market and business data).
- The intern will complete at least one CX Insights project from end to end including a results presentation.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
