Customer Experience & Operations Coordinator

Floor Coverings International of Foxboro • North Attleborough, MA

16h • $25 - $32 • Onsite

About The Position

We are a locally owned, family-run business serving Massachusetts and Rhode Island. You’ll work closely with the owner in a small, growing company where your work has a direct impact on customers, operations, and day-to-day success. Our focus is simple: deliver a stress-free flooring experience where everything is handled from start to finish.

This role is ideal for someone who enjoys talking with customers, following up consistently, and keeping things organized. If you like closing loops, booking appointments, and making sure nothing falls through the cracks, you will do well here.

This is not a passive administrative role. Most communication is proactive, and comfort with outbound calls and follow-ups is required.

This role owns the front end of the customer experience. When a lead comes in, you help turn interest into booked appointments, ensure timely follow-up, support local marketing and community events, and keep systems organized so customers feel informed and taken care of.

Requirements

• 2+ years in a customer-facing, scheduling, operations, or coordination role preferred
• Strong phone and written communication skills
• Organized, detail-oriented, and persistent with follow-up
• Comfortable asking for next steps and handling light money-related conversations
• Able to work independently and take ownership

Nice To Haves

• QuickBooks experience is a plus, but not required
• Experience in home services, construction, or trades is a plus

Responsibilities

• Respond promptly to new leads via phone, text, and email
• Schedule in-home appointments for the sales team
• Follow up consistently on unbooked, stalled, or “not yet” leads
• Reach out to customers to confirm details, next steps, or appointments
• Support referral and repeat-customer outreach
• Accurately track where every lead originates
• Maintain clean CRM data with no missing lead sources
• Update lead status as it moves through the pipeline
• Ensure follow-up is completed and documented
• Assist with home shows, community events, and local initiatives
• Capture lead information accurately at events
• Assist with basic QuickBooks hygiene (income/expense entry, deposit tracking)
• Help confirm deposits and send payment links when needed
• Support the owner with follow-ups, scheduling help, and administrative tasks
• Keep office systems and records organized

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed