Customer Experience Representative
About The Position
As a Customer Experience Representative, you work on the front line of customer service. You are the primary phone contact for sales, provision of services, problem resolution, payment arrangements, billing inquiries, general inquiries, and account maintenance. You will assist our customers with any questions or issues they have with our products or services. As you take phone calls and respond to inquiries, you attentively listen to our clients and isolate the problems you can address. Because you are knowledgeable about field services and network operations, you are able to troubleshoot effectively and efficiently. You also schedule installations for new accounts as well as offer new services for current accounts. Customer satisfaction is your top priority, so you are proactive about anticipating current and potential needs. You are motivated to develop your own skills, which you achieve by attending regular team meetings and training. You feel great about helping our ISP company provide exceptional customer service for our customers! Are you an exceptional problem-solver? Would you like to work for a company that will value your contributions? If so, please read on!
Requirements
- High school diploma or equivalent
- 1 year or more of customer service experience
- Thorough knowledge of first-aid and CPR
- Valid driver's license
- Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time as well as the ability to lift and carry up to 20 pounds
Nice To Haves
- A bachelor's degree and two or more years of experience are preferred but not required
- Proficiency with Microsoft Office is a plus
- Can you integrate business and industry knowledge into your job?
- Are you able to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect?
- Do you flourish with both independent and collaborative work?
Responsibilities
- Primary phone contact for sales
- Provision of services
- Problem resolution
- Payment arrangements
- Billing inquiries
- General inquiries
- Account maintenance
- Assist customers with questions or issues
- Troubleshoot effectively and efficiently
- Schedule installations for new accounts
- Offer new services for current accounts
- Proactive about anticipating current and potential needs
- Attend regular team meetings and training
Benefits
- health
- dental
- vision
- life insurance
- long-term disability
- short-term disability
- employee assistance program
- parental leave
- tuition reimbursement
- 401(k) match
- pension program after the first year of employment
- Recruitment and retention bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
