Customer Experience Representative

Schurz Communications•Hagerstown, MD

2d•$15•Hybrid

About The Position

Antietam Broadband is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. If you are looking for a place to grow and a friendly working environment, then Antietam Broadband is the place for you! Job Type: Full-time Rate: $15.00/hr plus commissions and overtime pay if applicable Location: Hybrid home and office in Hagerstown, MD Adapting, learning and delivering the best customer service our industry can give. Sell and promote company products and services Research customer complaints, processing payments and billing adjustment Achieve sales goals by soliciting new and or up sell services Follow up on and close sales leads Resolve customer account issues Perform other duties as may be requested by supervisor Performs service order provisioning through multiple user interfaces of the following types Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers Follow all safety rules and comply with company policies and specifications Speak and understand English language proficiently When you join Antietam Broadband... You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com. Schurz Communications and its subsidiaries strategic objectives: We will attract, invest in, communicate with, and retain top talent. We will innovate, partner, experiment and create a better future together. We strive to continuously improve operating performance to ensure sustained growth. We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships. Physical Demands/Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear Required to use hands to type, handle objects and paperwork Required to use close vision and be able to focus Ability to lift to 25 lbs. Ability to work while seated for prolonged periods of time Ability to wear telephone head set for prolonged periods of time Ability to at times work remotely and independently from satellite office The employee generally works in an indoor office environment.

Requirements

3 years of CATV or other relevant technical/electronic experience
High school diploma or GED equivalent
Valid driver's license
Willing to participate in NCTI certification/development courses

Nice To Haves

Bilingual preferred

Responsibilities

Ability to prioritize and organize effectively
Ability to utilize problem solving techniques with high end broad band equipment
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, billing system)
Knowledge of basic mathematics
Knowledge of video, broadband, and phone products and services
Knowledge of common phone etiquette and de-escalation techniques
Able to communicate clearly, educate customers and promote/sell company services
Able to work independently and plan accordingly to complete daily assignments
Must be flexible and able to handle multiple tasks concurrently
Adapting, learning and delivering the best customer service our industry can give.
Sell and promote company products and services
Research customer complaints, processing payments and billing adjustment
Achieve sales goals by soliciting new and or up sell services
Follow up on and close sales leads
Resolve customer account issues
Perform other duties as may be requested by supervisor
Performs service order provisioning through multiple user interfaces of the following types
Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
Follow all safety rules and comply with company policies and specifications
Speak and understand English language proficiently