Customer Experience Representative

Superior Essex • Fort Wayne, IN

18h

About The Position

CXRs play a critical role in supporting the sales organization and ensuring that
every customer interaction is accurate, responsive, and consistent. Rather than
focusing solely on transactional work, this role is designed to build strong
ownership of the customer experience from quote through order fulfillment and
post-sale support. CXRs partner closely with sales, operations, and customers to
improve accuracy, proactively resolve issues, and help modernize how work gets
done across the organization.

Requirements

• Bachelor’s degree or associate degree or commensurate experience preferred, new graduates encouraged to apply
• Strong attention to detail and commitment to accuracy
• Clear and professional written and verbal communication skills
• Customer-focused mindset with a desire to deliver positive outcomes
• Ability to manage multiple priorities in a fast-paced environment
• Comfort learning ERP systems, Salesforce, and Microsoft Office applications
• Strong problem-solving skills with a sense of ownership and accountability

Nice To Haves

• Internship or experience in customer service, sales support, or operations
• Interest in manufacturing, industrial products, or supply chain environments
• Familiarity with process documentation or continuous improvement concepts

Responsibilities

• Review customer purchase orders to ensure accuracy, completeness, and alignment with quotes
• Prepare, enter, and manage sales orders within the QAD ERP system
• Create, update, and deliver customer quotes
• Support inside and outside sales teams with pricing, order, and product-related inquiries
• Provide customers with timely quote and order status updates
• Investigate and resolve order issues, discrepancies, and service concerns
• Initiate returns and credits in accordance with company procedures
• Take ownership of customer issues and follow them through to resolution
• Assist with customer certification and compliance documentation
• Ensure required documentation is completed accurately and maintained
• Perform quality reviews of quotes and sales orders to ensure consistency and accuracy
• Identify recurring issues and opportunities to prevent errors before they occur
• Maintain and update Standard Operating Procedures (SOPs)
• Contribute ideas to improve workflows, tools, and the overall customer experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree