Customer Experience Representative

Hilton Grand Vacations • Orlando, FL

4d

About The Position

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Now Hiring: Customer Experience Associate – Be the Voice That Keeps Vacations on Track! Are you passionate about helping people, solving problems, and creating unforgettable vacation experiences? Join our Customer Experience team and become a key player in ensuring every guest feels valued, supported, and excited from the moment they say “yes” to Bluegreen Vacations. As a Customer Experience Associate , you’ll do more than answer calls — you’ll be a trusted guide, a problem-solver, and a retention champion. Whether it’s helping a guest book their dream getaway, resolving a concern with empathy and clarity, or turning a cancellation into a saved vacation, your role is vital to our mission of delivering exceptional service at every touchpoint.

Responsibilities

• Provide front-to-back support for guests looking to cancel, modify, or confirm their vacation packages
• Use consultative skills to overcome objections and retain customer relationships
• Handle escalated concerns from high-visibility channels with professionalism and care
• Collaborate with resort partners and internal teams to deliver timely, accurate solutions
• Document interactions and resolutions to support continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed