Customer Experience Specialist - Care Chemicals

BASF SE • Florham Park, NJ

2d • Hybrid

About The Position

We are looking for a Customer Experience Specialist to join our Care Chemicals team in Florham Park, NJ,

Come create chemistry with us!

BASF’s Care Chemicals division is a globally leading supplier to the cosmetics, detergents and cleaning industries. We also offer solutions for technical applications and crop protection. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and concepts via our global network of production and development site.

As a Customer Experience Specialist, you will manage the end‑to‑end Order‑to-Cash process while partnering closely with supply chain and commercial teams to deliver an exceptional customer experience for the Direct Business within Care Chemicals. You will proactively anticipate customer needs, resolve issues beyond core responsibilities, and continuously improve the customer journey through strong business insight and customer knowledge. As a champion for change, you will embrace digital solutions, drive process automation, and contribute to business growth and profitability.As a Customer Experience Specialist - Care Chemicals, you create chemistry by...

Requirements

• Hold a Bachelor’s degree (preferred); in business, supply chain or related field
• Possess knowledge of MS Office, SAP or other relative ERP tools
• Have a continuous improvement and customer focused mindset
• Bring experience with digital tools and process improvements
• Possess excellent communication skills

Responsibilities

• Managing the end‑to‑end Order‑to-Cash (O2C) process by translating tactical execution into strategic insight, anticipating customer needs, and driving financial results within the O2C framework
• Driving customer satisfaction through resolving complex order issues, leading continuous improvement initiatives, and maintaining service performance standards
• Collaborating with cross‑functional teams, business partners, and the commercial organization to support execution, contribute to account plans, and ensure service excellence
• Applying strong analytical and problem‑solving skills to navigate complex O2C processes, manage competing priorities, and support strategic decision‑making
• Analyzing supply chain and business KPIs, driving performance improvements, and sharing best practices to accelerate business growth
• Proactively identifying, prioritizing, and implementing sustainable solutions based on market intelligence and a deep understanding of customer needs
• Championing digital tools and ways of working by promoting eCommerce and self‑service solutions, ensuring business continuity, and leveraging Microsoft Office, SAP, and ERP systems to support customer experience

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level