Customer Experience Specialist

Worldwide Foam•Elkhart, IN

About The Position

Worldwide Foam is seeking a proactive and personable Customer Experience Specialist to deliver concierge-level service and ensure every client interaction is exceptional. This role blends customer service excellence with logistics coordination to support our supply chain operations while upholding our core values of responsiveness, accountability, and teamwork.

Requirements

Experience in logistics, supply chain, and/or customer service
Strong communication and interpersonal skills
Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and SharePoint
Effectively multitask while staying organized in a fast-paced environment

Nice To Haves

Familiarity with CRM and logistics software
An associate's degree or equivalent experience
Bilingual abilities

Responsibilities

Serve as a dedicated point of contact for customers, providing personalized and professional support throughout the entire order lifecycle.
Accurately process customer orders, provide proactive delivery updates, and resolve shipping, delivery, or product concerns with a customer-first mindset.
Building strong client relationships and acting on feedback to continuously enhance the customer experience.
Coordinate the movement of goods from suppliers to customers to ensure timely and efficient delivery.
Collaborate with freight partners to schedule and track shipments in real time, recommend cost-effective shipping solutions, and maintain accurate and compliant shipping documentation.
Work closely with sales, procurement, and warehouse teams to ensure seamless order fulfillment.
Contribute to team initiatives, support operational improvements, and help maintain clear communication across departments.