Customer Experience Tier 1
About The Position
We are looking for a Customer Experience to join our Talley team in Gold River, CA! Summary: The most critical role of the Customer Experience Tier (CX) 1, is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. CX Tier 1 is expected to provide individualized sales support for accounts where they are listed as Sales Support to both the customer and our organization. This position provides national support services to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers’ open orders and expectations. The CX 1, will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry.
Requirements
- 1+ year of Sales and/or Customer Service experience
- High School or GED - Required
- Intermediate MS Excel, Word, and Outlook skills
- Strong interpersonal, written, and verbal communication skills
- Strong organizational skills and time management skills
Nice To Haves
- 1+ year of Wireless Industry experience, preferred
- 1 year of Product Application experience is preferred
- Graduated from Talley University – Sales Path courses, level 1-3
Responsibilities
- Quote/Order Entry and maintain to completion
- Evaluate quote status daily and revise follow-up dates as needed
- Review the Open Order Report daily and update commit dates as needed
- Front line queue support
- Service accounts to assure growth and customer Satisfaction
- Collaboration of strategic account information with the Regional Sales Managers
- Service/Evaluate/Upsell customer requests
- Find new sales opportunities through inbound prospecting
- Product knowledge and give inventory recommendations
- Lead follow-up as assigned and mail list maintenance
- Be a positive influencer who produces error-free work
- Building and enhancing customer relationships by servicing their immediate and future needs
- Displays a strong work ethic and honesty and adheres to all company policies and procedures
- Engages in work with a high sense of urgency, highly organized and detail-oriented
- Be open to change and deal calmly and effectively with high-stress situations
- Additional job duties and responsibilities may be added at any time, as business needs may dictate
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401K with Employer Match
- Paid vacation and sick time
- Paid company holidays plus flexible personal days per year
- Tuition Reimbursement
- Health & Wellness Programs
- Flexible Spending Accounts
- HSA Accounts
- Commuter Transit Benefits
- Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
- Employee Discount Programs
- Professional Training & Development Programs
- Career Advancement Opportunities – We like to promote from within
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
