Customer Finance Administrator
About The Position
At Mister Sparky, our mission is to be the absolute best in electrical service, making a meaningful impact on the lives of our team, families, communities, and industry. We are looking for a Finance Administrative Assistant to join our collective commitment to this mission. As the Finance Administrative Assistant, you will play a critical support role in our finance department. You will assist management across all key operational areas—including the prescreen workflow, funding, and escalations—ensuring accurate data entry and seamless support for our electricians. Your key responsibilities will include: Prescreen Workflow Support: Assist management in the daily execution of the prescreen workflow. Help monitor and refresh same-day prescreen reports throughout operational hours to support real-time updates. Assist in downloading night-before reports to help prepare calls scheduled for the following day, under the direction of management. Funding Operations Assistance: Assist in retrieving pending financed reports daily. Process funding for completed jobs via designated provider portals under the guidance of management. Collaborate with the finance team to identify and flag discrepancies concerning job amounts or missing data. Escalation & Dispute Assistance: Monitor dedicated escalation trackers and review incoming email inquiries from financing providers. Support the resolution process by reviewing recorded calls and gathering necessary facts. Prepare and email the required documentation, such as invoices, to providers to help successfully close open escalations. Departmental Support: Maintain accessibility to the finance phone during working hours to address basic inquiries from electricians across our locations. Assist in responding to Slack messages or tags that require general finance support.
Responsibilities
- Assist management in the daily execution of the prescreen workflow.
- Help monitor and refresh same-day prescreen reports throughout operational hours to support real-time updates.
- Assist in downloading night-before reports to help prepare calls scheduled for the following day, under the direction of management.
- Assist in retrieving pending financed reports daily.
- Process funding for completed jobs via designated provider portals under the guidance of management.
- Collaborate with the finance team to identify and flag discrepancies concerning job amounts or missing data.
- Monitor dedicated escalation trackers and review incoming email inquiries from financing providers.
- Support the resolution process by reviewing recorded calls and gathering necessary facts.
- Prepare and email the required documentation, such as invoices, to providers to help successfully close open escalations.
- Maintain accessibility to the finance phone during working hours to address basic inquiries from electricians across our locations.
- Assist in responding to Slack messages or tags that require general finance support.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
