Customer Growth Manager

BeamReaders Inc

12d•$54,500 - $68,500•Remote

About The Position

BeamReaders provides radiology reporting services to thousands of active dental practices across the country. Our radiologists help dentists make better clinical decisions by providing expert analysis of their 3D imaging. We're a mission-driven team focused on delivering better patient care. The Role We're looking for our first Customer Growth Manager to own relationships with our high-value & high-opportunity practices and ensure top accounts get off to a great start. You’ll be the friendly face of BeamReaders externally, the voice of our customers internally, and the person who directly engages practices with the aim of increasing case volume. You will spend most of your time on the phone building relationships, onboarding new large practices, and having genuine conversations about how BeamReaders fits into customers’ workflow. You’ll also be the liaison between customers looking for custom services or contracts and our business/radiology teams. Occasionally you may be involved with partnerships and joint sales programs. When you're not talking to customers, you'll help us turn what you're learning into marketing content that resonates. This is a roll-up-your-sleeves role on a small team poised for rapid growth. If you are looking to step into a role with clear processes and a playbook to follow, this will not be a good fit. However, if you can help craft the playbook, spot opportunities, and proactively go after them, you'll thrive here.

Requirements

Have 2-4 years of customer success, account management, or sales experience at a smaller B2B SaaS company, agency/consultancy, startup, or related field
Are energized by customer conversations and you genuinely enjoy building relationships and solving problems
Are comfortable with “getting past the front desk” and professional persistence
Can toggle between customer calls and marketing tasks without losing momentum
Write clearly and can turn complex information into simple, benefit-focused language
Ability to work autonomously with a bias towards action and results
Are familiar working within CRM systems like Pipedrive, HubSpot, or Salesforce

Nice To Haves

Healthcare, dental, or medical SaaS background
Experience growing product consumption or usage metrics in a previous role
You've managed branded social media or created customer-facing materials
Experience with marketing automation platforms and/or email automation
4-year degree

Responsibilities

Serve as primary contact for top accounts to build relationships, understand their workflows, and resolve barriers to sending more cases
Own onboarding for new, large practices, with special focus on multi-location and high-volume-potential accounts
Proactively reach out to practices that have gone quiet or aren't submitting cases regularly, which may involve candid feedback and direct conversations
Coordinate technical/clinical conversations with our team and/or partners when needed
Assist in defining and tracking account health, activity patterns, and growth opportunities
Promote new products/service offerings to existing customer base as relevant
Be the "voice of the customer" to relay feedback, pain points, and insights to inform our product strategy, marketing messages, and content
Assist in creating customer-facing content (emails, social posts, blogs, case studies, knowledge base articles) and help manage social media
Support execution of marketing initiatives and launches as needed