Customer Growth & Success Operations Analyst

Twin Health

4h • $115,000 - $125,000 • Remote

About The Position

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .
With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
Join us as we reinvent the standard of care in metabolic health.
We are seeking a highly analytical, systems-driven CGS Operations Analyst to serve as the operational backbone of the Client Growth & Success organization. This role owns the infrastructure, reporting, workflows, and enablement systems that power how CGS operates from renewals and expansion planning to leadership reporting, client performance insights, and process automation.
This individual will sit at the center of cross-functional execution, partnering with Analytics, Finance, Marketing, Product, Onboarding, and Operations to ensure CGS delivers scalable, data-driven client lifecycle management. Success in this role means transforming complex operational needs into streamlined systems that improve visibility, forecasting, execution, and client outcomes.

Requirements

• 3–5 years of experience in client operations, business operations, or customer success operations
• Strong project management and organizational skills in fast-paced environments
• Analytical mindset with ability to interpret data and drive actionable insights
• Excellent written and verbal communication skills
• Strong interpersonal skills with a consultative, collaborative style
• Ability to influence and communicate across all organizational levels
• Critical thinking and problem-solving orientation
• Comfortable working cross-functionally with diverse stakeholders
• Bachelor’s degree required
• Proficiency in Microsoft Office Suite; experience with Salesforce, reporting tools, or workflow systems preferred
• Willingness to travel as needed

Nice To Haves

• Technology or professional services experience a plus

Responsibilities

• Own operational workflows supporting renewals, upsells, and expansion planning.
• Build and maintain leadership portfolio reporting to track renewals, pipeline progress, client health, and performance metrics.
• Manage internal Monthly Business Review (MBR) reporting and SLT preparation.
• Analyze operational performance to identify trends, risks, and opportunities for improvement.
• Support forecasting, pipeline management, and resource planning for existing accounts.
• Drive escalation management and resolution of critical operational issues.
• Develop and maintain onboarding materials and training tools to accelerate new-hire ramp and drive consistent CGS best practices.
• Own Salesforce (SFDC) workflow enhancements and ongoing CGS maintenance.
• Partner with Finance to ensure accurate ACV tracking across all client opportunities.
• Collaborate with Analytics to support transition to LightDash as the primary reporting platform.
• Ensure client-facing data is accurate, timely, and actionable.
• Work with Twin Operations to automate CGS operating frameworks into Jira.
• Define and maintain standardized documentation, storage, and naming conventions.
• Establish system maintenance requirements and coordinate with development teams.
• Partner with Analytics to produce accurate reporting and performance dashboards.
• Manage down-market client reporting and future automation initiatives.
• Assist with internal data collection, analysis, and reporting to inform strategic decisions.
• Translate data into insights that improve client lifecycle execution.
• Partner with Marketing to centralize NPS distribution through HubSpot and manage internal reporting.
• Ensure client outcome reporting is compelling and aligned with organizational standards.
• Maintain operational rigor to meet SLAs, KPIs, and compliance requirements.
• Proactively identify and manage cross-team dependencies and integration risks.
• Work closely with Analytics, Product, Finance, Onboarding, Marketing, Legal, Billing, and Operations.
• Support scalable process design that improves collaboration and execution.
• Other duties as assigned

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level