Customer Implementation Trainer

MealSuite • Dallas, TX

15h • Hybrid

About The Position

We’re looking for a Customer Implementation Trainer to join our Customer Implementation Team. Reporting to the Manager, Customer Implementation Operations, you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.

Requirements

• In-depth knowledge of MealSuite products
• Experience delivering training, ideally with a highly complex product or subject matter
• 1+ years of hands-on experience in customer implementations and training within a SaaS environment
• Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication.
• A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner
• Ability to thrive in a collaborative, fast-moving environment
• Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)
• This role requires a working proficiency in French.

Responsibilities

• Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
• Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
• Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
• Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
• Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

Benefits

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
• Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed