Customer Insights Analyst

The Home Depot

9h • Onsite

About The Position

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. The Customer Insights Analyst serves as a high-performance internal consultant and the primary "go-to partner" for driving customer-centricity across the enterprise. By architecting data collection strategies and translating complex primary and secondary research into clear narratives, this role acts as the engine behind strategic decisions aimed at growing market share. The Analyst functions as a vital service provider to Marketing and Merchandising teams, ensuring that strategic decisions are validated by rigorous, fact-based intelligence.

Requirements

• Strong analytical, influential, interpersonal skills
• Marketing research fundamentals
• Organizational skills
• Problem-solving and critical thinking skills
• Data Analysis
• Project and change management
• Technical: expert Excel and PowerPoint, experience with Tablau and other dashboard platforms
• Demonstrated use of AI to aid workflow and analysis
• Requires demonstrated ability to work independently and manage external vendor partners.
• Post-secondary degree in Business, Market Research, Statistics, or a related analytical field.
• 1–3 years of progressive professional experience in analytics or market research, preferably within retail or e-commerce.

Nice To Haves

• Proficiency in building automated dashboards and utilizing existing research toolkits to streamline execution.
• Post-secondary research analyst program certificate an asset

Responsibilities

• End-to-End Research Execution Independently manage the lifecycle of small- to mid-sized research projects, ensuring analytical rigor from inception to delivery.
• Draft detailed research briefs and design surveys that capture high-quality raw data.
• Synthesize data from multiple sources, including surveys, qualitative research, and industry reports, to create a single source of truth for the business.
• Strategic Insights & Influence Transform raw data tables into professional, exec-level PowerPoint reports that highlight key recommendations.
• Provide actionable intelligence that helps business partners navigate DIYer and Pro customer expectations.
• Apply methodological expertise in path-to-purchase and usage studies to identify market share growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees