Non Commissioned Automotive Sales

Nelson Mazda Murfreesboro•Murfreesboro, TN

8d•Onsite

About The Position

At Nelson Mazda Murfreesboro, we’re committed to redefining the car buying experience. Our no-haggle, one-price policy ensures every customer receives honest, transparent pricing — no surprises, no pressure. We prioritize a seamless, customer-first experience that makes buying a car simple and enjoyable. We are seeking a Customer Journey Specialist to guide our customers throughout their entire vehicle purchase process. This is a full-time, non-commission role focused on delivering exceptional service, clear communication, and trusted advice in a no-pressure environment.

Requirements

Strong communication and interpersonal skills
Commitment to delivering exceptional customer service
High level of integrity and professionalism
Demonstrates a consistent commitment to excellence in performance and attitude
Thrives in a collaborative, team-first environment with a shared focus on success
Ability to multitask and manage customer needs effectively
Previous experience in sales or customer service preferred but not required
Ability to work in a fast-paced, team-oriented environment

Responsibilities

Welcome and consult with customers to understand their vehicle needs
Present transparent, one-price vehicle options clearly and confidently
Manage the full vehicle purchase process, including paperwork, financing, trade-ins, and delivery
Present and explain available vehicle protection packages after financing, ensuring customers understand their options without pressure
Maintain consistent, proactive communication to build and maintain customer relationships
Collaborate with dealership teams to ensure a smooth customer experience
Uphold a non-commissioned, no-haggle sales approach