Customer Marketing Manager

Zero Networks•New York, NY

17h

About The Position

Zero Networks is scaling fast, and we’re looking for a Customer Marketing Manager to turn our customers into our strongest advocates. This role will lead customer advocacy, build engagement programs, and amplify customer voices across every channel. The good news? Our customers love us—you just have to help them tell the story. You’ll act as the bridge between our customers and the market: creating compelling stories, driving reviews, running surveys, and showcasing customer impact in campaigns, to press/analysts and for sales enablement. This is a key role—our customers are our superpower—and you’ll make sure prospects know that and put competitors on notice. Reporting into Brand & Product Marketing, you’ll partner closely with Customer Engineering/Success and Product Management to surface proof points and insights and collaborate across the business to maximize the visibility of customer success.

Requirements

3–5 years in customer marketing, customer advocacy, or related B2B marketing roles (cybersecurity or enterprise SaaS strongly preferred).
Proven experience running CSAT and/or NPS programs, with the ability to analyze results and drive action.
Exceptional storytelling and writing ability — skilled at interviewing customers, extracting meaningful datapoints, and producing clear, credible, and compelling content in a range of formats.
Experience managing review programs (Gartner Peer Insights, G2, PeerSpot).
Demonstrated ability to work cross-functionally across Marketing, Customer Success, and Product.
Highly organized, proactive, and comfortable in a fast-paced, high-growth environment.

Nice To Haves

Familiarity with customer marketing tools is a plus.

Responsibilities

Lead and expand the customer reference and advocacy program: case studies, social campaigns, testimonials, reviews, references, and speaking opportunities.
Write and edit high-impact customer stories — transforming technical results, metrics, and quotes into engaging narratives that demonstrate measurable value.
Build and manage a steady pipeline of customer reviews across Gartner Peer Insights, G2, PeerSpot, and other platforms.
Run CSAT/NPS programs — from survey design and execution to analysis, reporting, and driving action with Customer Success.
Partner with Product Marketing to integrate customer proof into messaging, positioning, and sales enablement.
Collaborate cross-functionally with Customer Success, Product, Demand Gen, PR, and AR to source customers for campaigns, analyst briefings, press, and events.
Create customer success stories in multiple formats: written, video, and social.
Manage customer nominations for awards, analyst programs, and industry speaking opportunities.
Build community initiatives such as user groups, advisory boards, and online forums.
Track and report on key metrics: advocacy engagement, review volume, survey scores, reference pool health, and overall impact.