Customer Marketing Manager

PagerDuty

4h•Hybrid

About The Position

The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field. Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts.

Requirements

A bachelor’s degree in Communications, Marketing, or other related fields
Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
Minimum of 2+ years experience creating customer stories
Excellent writing, communication, and presentation skills
Experience working with teams cross-functionally
Demonstrated ability to create close alignment with sales

Responsibilities

Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.
Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.
Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.
Strong interpersonal skills to manage existing and enhance new relationships with customers.
Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.
Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.

Benefits

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs