Customer Onboarding Coordinator - REMOTE

Jobgether

3d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Onboarding Coordinator - REMOTE. In this role, you will be the key point of contact for new customers, guiding them through the transition from contract signing to becoming expert users of their Cloud PBX system. Your focus will be on ensuring a seamless onboarding experience, providing training, and addressing any questions or concerns that arise. This position not only impacts customer satisfaction but also plays a vital role in fostering long-term relationships and driving user adoption. Your contributions will enhance the overall effectiveness of the onboarding process within our VoIP NOC team.

Requirements

Exceptional customer-focused communication skills to explain technical concepts clearly
Strong understanding of VoIP technologies and Hosted PBX features
Comfortable conducting live virtual training sessions using tools like Zoom or Microsoft Teams
Excellent organizational skills with strong documentation abilities
Ability to manage multiple tasks and follow through diligently

Responsibilities

Follow through on issued quotes to secure signed contracts
Process Letters of Authorization (LOA) for phone number porting
Conduct Discovery Calls to understand the clientâs organizational structure
Conduct guided walkthroughs and training sessions for customers
Document implementation details clearly for internal coordination
Address initial post-go-live questions related to call quality and feature configuration
Perform basic diagnostics and escalate complex issues when necessary