Customer Onboarding Representative

iClassPro Inc•Longview, TX

About The Position

Who are we? iClassPro is the world’s leading class management software solution for children’s activity centers. Our goal is to solve the dilemma most every business owner in the industry experiences — how to spend less time running a gym, swim, dance or cheer business and get back to coaching, teaching and supporting their mission. Today, we’re proud to serve thousands of these businesses around the world with quality-driven software that helps them operate more efficiently, earn more revenue and drive future success. Also, we have made the prestigious Inc. 5000 list of fastest-growing private companies in 2023 and 2024. We distinguish ourselves through our Core Values. More than just words, they are the essential parts of our character that constantly take iClassPro to the next level. Do you have the qualities that it takes to work at iClassPro? Commitment to Excellence Commitment to Customer Service Solutions Focused A Spirit of Teamwork and Collaboration Taking Ownership What will you be doing in the role? Coaching new end users on our software Being a consultant to our new software users Upgrading customers from Signature to Premium Working on retention initiatives for existing clients Webinars on training new and existing clients Providing onboarding guidance for new clients of our sister company Who are we looking for? Love talking to people of all technical experiences Ability to communicate well through online meetings and in-person Have high attention to details Ability to talk to new clients and complete the discovery process Have excellent time management skills Have industry and iClassPro software experience (this is a huge plus!) What does iClassPro offer? An amazing work culture that provides growth for our people Wonderful Paid Time Off for your life balance Excellent variety of health benefits for your well being Paid life insurance policy 401(k) match Company events that we provide for our staff to enjoy iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for Any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S.