Customer Operations Coordinator - German or French Bilingual

Packsize • Salt Lake City, UT

3d • $22 - $30

About The Position

Customer Operations Coordinator - Must Reside in Eastern Time Zone Schedule: 4am-12pm EST Monday-Friday Bilingual in German or French preferred! About Packsize Packsize is a leading automation company that enables more efficient and sustainable packaging processes from packing to unboxing. We propel our customers and the industry forward, always looking to innovate and improve. To us, packaging is about much more than a box; it’s about delivering what’s right for our customers, for their customers, and for our planet. About the Role We are looking for the next awesome member of the Customer Operations Team. This role is a key part of an extraordinary team that delivers customer WOW each day! This role will specialize in the customer experience related to general customer service, order processing, and fulfillment and ensure our customers are taken care of from PO to delivery.

Requirements

• Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred.
• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Experience in packaging/manufacturing/transportation/supply chain is a plus.
• Exceptional Customer Service experience and skill set.
• Excellent written/verbal communication and organizational skills.
• Strong attention to detail.
• Able to prioritize responsibilities and multi-task.
• Must be willing to work in a team atmosphere
• Must Reside in Eastern Time Zone
• Schedule: 4am-12pm EST Monday-Friday

Nice To Haves

• Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP,, Salesforce, BluJay), and BI Tools/Reporting.
• Bilingual - German and French
• Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.)
• Ability to learn new software programs and processes with ease.

Responsibilities

• Customer Service Place primary focus on delivering superior customer service as a member of the Customer Operations team. The best candidate will strive to build and maintain relationships with internal and external customers, own the role of providing customer wow, troubleshoot customer issues and resolve them completely, and obtain product knowledge (during training) to ensure the information provided to customers is accurate.
• Order Processing Process orders and follow through until confirmed delivery. Experience in the PO/SO fulfillment cycle is preferred.
• Vendor Management Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations, handling delays, date changes, expedited requests, and quality issues.
• Inventory Management The best candidate will understand inventory and warehouse management concepts, and be able to monitor inventory levels to ensure service level agreements are always achievable.
• Logistics A working knowledge of transportation and logistics processes will be an advantage in this role. This position will require daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers.

Benefits

• Packsize offers a competitive benefits package including paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, and 401(k) matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees