Customer Operations Coordinator

Sensient•Sauget, IL

15h•Onsite

About The Position

At Sensient Technologies, we are experts in science, art, and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you. We are looking for a Customer Operations Coordinator support our Colors Group business in St. Louis. You will work cooperatively with team members service existing customers. You will work in a team centric environment that provides opportunities for skill and career growth.

Requirements

A bachelor’s degree is preferred, along with 3-years of customer service experience.
Strong communication skills, including ability to capture the detail of a situation and communicate accurately, professionally and completely, verbally and in writing.
Ability to multitask while maintaining high degrees of attention to detail, accuracy and poise.
Effective personal time management and organization skills.
Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word, Excel, Power Point) is desired

Responsibilities

Be responsible for order administration, processing, follow-up, contract review, problem resolution, and customer requests for multiple business units.
Accurately and efficiently process customer transactions such as orders, quotes, debits, credits or returns. Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries.
Perform a variety of customer transactions such as; order entry, processing, follow-up, and contract review.
Work with account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information.
Resolve routine customer issues and customer requests, communicate with account managers and customer service manager regarding any special situations.