Customer Operations - Summer Intern

EPCOR • Glendale, AZ

1d • Onsite

About The Position

In this role, you will support the Customer Care Team by helping identify and reduce revenue loss while streamlining key operational processes to enhance efficiency and service accuracy. This is a full-time paid internship located in Glendale, AZ.
Internship Dates: June 1, 2026 – August 7, 2026

Requirements

• Currently enrolled in secondary education to include trade school or recent graduate
• Basic knowledge of Water/Wastewater systems
• Proficiency in CIS platforms
• Strong computer skills including Microsoft Office Suite (Word, Excel, PowerPoint)
• Demonstrates professionalism and reliability in all tasks
• Works collaboratively with team members and mentors
• Communicates effectively in both verbal and written formats
• Eager to learn and apply new skills

Responsibilities

• Research and identify possible sources of non-revenue water (NRW) loss
• Identify properties with multiple meters and consolidating them to a single account to streamline billing
• Use the Maricopa County Assessor’s website to identify missing parcel numbers for properties in EPCOR’s Paradise Valley and Fountain Hills service territory
• Identify water providers for EPCOR’s commercial wastewater-only accounts and making recommendations for data sharing agreements with those entities
• Compare historical bad debt with current customer phone numbers and emails to identify recovery opportunities
• Respond to customer email inquiries about their bills, usage and other complex billing questions
• Demonstrate a high-performance, high-discipline, safe, accountable, focused, innovative, and achievement-oriented manner of working
• Support other projects and responsibilities as requested

Benefits

• Safety-First Culture: We prioritize your safety through robust training, proactive programs, and recognition of safety milestones.
• Inclusive & Innovative Environment: Be part of a team that values diverse perspectives, celebrates innovation, and fosters a sense of belonging.
• Award-Winning Workplace: EPCOR has been recognized as a Best Places to Work employer – it’s our people who make that possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed